PNC Learning Help Center

Accessing the Course / Study Material

You will get instant access to the course material through our website's Dashboard.

SS
Written by Student Success
Updated 1 day ago

How do I edit my billing information?

If you are a student and want to cancel your subscription or access or edit your billing information, this article will help.

SS
Written by Student Success
Updated 3 days ago

How do I access my Account Profile?

After you access your Account Profile, you can do things like change your password, access your certificates, or edit your subscription and billing information.

SS
Written by Student Success
Updated 3 days ago

How do I cancel a subscription?

If you are a student and want to cancel your subscription or access your billing information, this article will help.

SS
Written by Student Success
Updated 3 days ago
SS
Written by Student Success
Updated 8 months ago

I can't hear the audio/sound from the course lectures

If you cannot hear the sound from your course, follow these steps.

SS
Written by Student Success
Updated 8 months ago

Can I change the language of the course or website?

No, we don't currently have that option available but we have study materials and teachers fluent in many languages.

SS
Written by Student Success
Updated 8 months ago

I cannot log in.

Make sure you're clicking the "I am not a robot" reCAPTCHA. If you need to reset your password

SS
Written by Student Success
Updated 8 months ago

I forgot my password

If you forgot your password, this article teaches you how to reset it

SS
Written by Student Success
Updated 8 months ago

It says "invalid coupon code"

Coupon codes only work on courses that are over $100.

SS
Written by Student Success
Updated 8 months ago

How do I apply a coupon code?

This article teaches you how to apply a coupon code.

SS
Written by Student Success
Updated 8 months ago

How can I download the course?

The downloadable materials can be found in the Downloads Section. If it is not in the Downloads Section, that content is probably not downloadable.

SS
Written by Student Success
Updated 8 months ago

How can I download the course material?

You can download the PDF learning material by clicking the Download button on the bottom left.

SS
Written by Student Success
Updated 10 months ago

How to apply for a course access extension.

Yes we offer extensions on course access

SS
Written by Student Success
Updated 10 months ago

I cannot open this PDF lesson

If you are having trouble with any of the lessons (PDF, video, quizzes, etc.) you can fix it following these steps.

SS
Written by Student Success
Updated 8 months ago

How can I create an account?

If you are having problems creating an account or signing up, please read below.

SS
Written by Student Success
Updated 11 months ago

My course is gone? When does my course expire?

If you cannot see your course in your Dashboard, this guide will help.

SS
Written by Student Success
Updated 11 months ago

How can I log in on my cell phone, mobile phone, tablet, or laptop?

You would login the same way you do on your computer.

SS
Written by Student Success
Updated 11 months ago

How can I retake a quiz?

You can retake a quiz by navigating to it again using the menu on the left or clicking the "previous" button.

SS
Written by Student Success
Updated 11 months ago

Why do I get "invalid token" when trying to reset my password?

You need to click on the latest password reset link.

SS
Written by Student Success
Updated 11 months ago

How do I get to 100% completion in my course?

You need to make sure everything is marked as completed.

SS
Written by Student Success
Updated 11 months ago

I'm having trouble with my course player

The majority of issues will be rectified following the steps below.

SS
Written by Student Success
Updated 8 months ago

I have a problem with the course

If you are having an issue with the course loading, not playing, or anything else, these steps should fix it.

SS
Written by Student Success
Updated 11 months ago