I'm having trouble with my course player

The majority of issues will be rectified following the steps below.

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Written by Student Success
Updated 2 years ago

It says "invalid coupon code"

Coupon codes only work on courses that are over $100.

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Written by Student Success
Updated 2 years ago

I have a problem with the course

If you are having an issue with the course loading, not playing, or anything else, these steps should fix it.

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Written by Student Success
Updated 2 years ago

How can I log in on my cell phone, mobile phone, tablet, or laptop?

You would login the same way you do on your computer.

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Written by Student Success
Updated 2 years ago

Can I change the language of the course or website?

No, we don't currently have that option available but we have study materials and teachers fluent in many languages.

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Written by Student Success
Updated 2 years ago

How do I access my Account Profile?

After you access your Account Profile, you can do things like change your password, access your certificates, or edit your subscription and billing information.

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Written by Student Success
Updated 1 year ago

How can I retake a quiz?

You can retake a quiz by navigating to it again using the menu on the left or clicking the "previous" button.

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Written by Student Success
Updated 2 years ago

How do I edit my billing information?

If you are a student and want to cancel your subscription or access or edit your billing information, this article will help.

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Written by Student Success
Updated 1 year ago

Accessing the Course / Study Material

You will get instant access to the course material through our website's Dashboard.

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Written by Student Success
Updated 1 year ago

How do I cancel a subscription?

If you are a student and want to cancel your subscription or access your billing information, this article will help.

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Written by Student Success
Updated 1 year ago

Why do I get "invalid token" when trying to reset my password?

You need to click on the latest password reset link.

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Written by Student Success
Updated 2 years ago

How can I download the course material?

You can download the PDF learning material by clicking the Download button on the bottom left.

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Written by Student Success
Updated 1 year ago
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Written by Student Success
Updated 2 years ago

I cannot log in.

Make sure you're clicking the "I am not a robot" reCAPTCHA. If you need to reset your password

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Written by Student Success
Updated 2 years ago

How to apply for a course access extension.

Yes we offer extensions on course access

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Written by Student Success
Updated 2 years ago

My course is gone? When does my course expire?

If you cannot see your course in your Dashboard, this guide will help.

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Written by Student Success
Updated 2 years ago

I can't hear the audio/sound from the course lectures

If you cannot hear the sound from your course, follow these steps.

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Written by Student Success
Updated 2 years ago

I forgot my password

If you forgot your password, this article teaches you how to reset it

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Written by Student Success
Updated 2 years ago

How do I apply a coupon code?

This article teaches you how to apply a coupon code.

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Written by Student Success
Updated 2 years ago

How can I download the course?

The downloadable materials can be found in the Downloads Section. If it is not in the Downloads Section, that content is probably not downloadable.

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Written by Student Success
Updated 1 year ago

How can I create an account?

If you are having problems creating an account or signing up, please read below.

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Written by Student Success
Updated 2 years ago

I cannot open this PDF lesson

If you are having trouble with any of the lessons (PDF, video, quizzes, etc.) you can fix it following these steps.

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Written by Student Success
Updated 2 years ago

How do I get to 100% completion in my course?

You need to make sure everything is marked as completed.

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Written by Student Success
Updated 2 years ago