Technical Support
I'm having trouble with my course player
The majority of issues will be rectified following the steps below.
It says "invalid coupon code"
Coupon codes only work on courses that are over $100.
I have a problem with the course
If you are having an issue with the course loading, not playing, or anything else, these steps should fix it.
How can I log in on my cell phone, mobile phone, tablet, or laptop?
You would login the same way you do on your computer.
Can I change the language of the course or website?
No, we don't currently have that option available but we have study materials and teachers fluent in many languages.
How do I access my Account Profile?
After you access your Account Profile, you can do things like change your password, access your certificates, or edit your subscription and billing information.
How can I retake a quiz?
You can retake a quiz by navigating to it again using the menu on the left or clicking the "previous" button.
How do I edit my billing information?
If you are a student and want to cancel your subscription or access or edit your billing information, this article will help.
Accessing the Course / Study Material
You will get instant access to the course material through our website's Dashboard.
How do I cancel a subscription?
If you are a student and want to cancel your subscription or access your billing information, this article will help.
Why do I get "invalid token" when trying to reset my password?
You need to click on the latest password reset link.
How can I download the course material?
You can download the PDF learning material by clicking the Download button on the bottom left.
Do I need special software to access the courses?
No you do not
I cannot log in.
Make sure you're clicking the "I am not a robot" reCAPTCHA. If you need to reset your password
How to apply for a course access extension.
Yes we offer extensions on course access
My course is gone? When does my course expire?
If you cannot see your course in your Dashboard, this guide will help.
I can't hear the audio/sound from the course lectures
If you cannot hear the sound from your course, follow these steps.
I forgot my password
If you forgot your password, this article teaches you how to reset it
How do I apply a coupon code?
This article teaches you how to apply a coupon code.
How can I download the course?
The downloadable materials can be found in the Downloads Section. If it is not in the Downloads Section, that content is probably not downloadable.
How can I create an account?
If you are having problems creating an account or signing up, please read below.
I cannot open this PDF lesson
If you are having trouble with any of the lessons (PDF, video, quizzes, etc.) you can fix it following these steps.
How do I get to 100% completion in my course?
You need to make sure everything is marked as completed.